Metro Bank Telephone Banking

0844 826 1926

Metro Bank is a personal and business bank based in the UK.

Metro Bank Other Numbers:

Metro Bank Phone Number
Head Office 0844 826 1926
Telephone Banking 0844 826 1926
Complaints 0844 826 1926

Metro Bank Opening Hours

Department Opening Hours
Telephone Banking 24/7, 7 days a week

Metro Bank Head Office

Department Head Office
Metro Bank Metro Bank, One Southampton Row, London, WC1B 5HA.

Why would I need to use Metro Bank Telephone Banking?

  • To check the balance of your account.
  • To apply for a loan, credit card or mortgage.
  • To extend your overdraft.
  • To report your card as lost or stolen.
  • To change your personal details.
  • To make a complaint.
  • To switch your account to Metro Bank.

Current Accounts Metro bank

If you open a Metro Bank current account in store, you can walk out with your bank card. It will take 7 days to switch all your direct debits and bills to the Metro Bank account, but your card will work from the day that you opened the account. If you don’t have Direct Debits or Standing Orders, you can use a cash account to help you manage your spending.


Metro Bank has a range of savings accounts to help you make the most of your money. You can choose from instant access savings accounts, cash ISAs to make the most of your tax-free savings allowance or a fixed rate cash ISA. If you are young, you could get a young savers account. Fixed term accounts give you guaranteed interest rates, so you know how much you will get back in relation to what you put in.

Credit Cards

You can use a Metro Bank credit card for everyday purchases or larger purchases. There is one simple low interest rate, free transactions in Europe and the ability to leave with your credit card if you apply in-store. You have to have a Metro Bank current account to get a credit card.


A personal loan can help with a range of things- improving your home, going on your dream holiday, paying for a wedding or improving your career. Metro Bank gives you simplified terms including a fixed rate for the duration of the loan, with no hidden charges or arrangement fees.


If you’re a first time buyer looking for help buying a home, you want to move or you wish to buy a property to rent out, Metro Bank can help you. They have a great range of residential and buy to let mortgages and will give you personalised advice throughout the application process and beyond.

Safe deposit boxes

You can rent a safe deposit box for as long as you wish and access it seven days a week. The vaults are located in-store and you can choose from five sizes depending on what you wish to lock away. You can choose to pay for your box on a yearly or monthly basis, depending on how long you want it for. Best of all, Metro Bank branches are open until 8pm even at weekends, meaning you can access your box whenever you need to.

Ways to Bank

Metro Bank is very flexible, so there are several ways to bank with them. You can visit a local branch, which are open late 7 days a week. You can use the app to check balances and make payments whilst you are out and about, go online to open new accounts and manage transactions and call using the number above whenever you need to- 24 hours a day, seven days a week. Metro Bank has stores all across London, and you can even take your dog in with you. Lastly, you can set up text and email alerts to inform you of your balance.

Popular questions about Metro Bank

Where is there a Metro Bank?

There are 41 Metro Bank branches in total, across London and Greater London, with a branch in Cambridge and a branch in Kent.

What makes Metro Bank different? Metro bank

Metro Bank is the first new bank in the UK for 150 years, as it opened in 2010. As it is so new, the bank has brought with them a set of modern thought patterns, such as late opening hours seven days a week, dogs are welcome in stores with water and treats, helping towards the cost of rehoming dogs/cats from Battersea Dogs Home and introducing old-school style safety deposit boxes in store. All of this makes Metro Bank a different type of bank. The bank is exclusive to London for the time being.

Who owns Metro Bank?

Metro Bank was founded by Vernon Hill, an American businessman in 2010.

Why work for Metro Bank?

You can see why you should work for Metro Bank by looking at online reviews. On Glassdoor, the job review site, Metro Bank has a rating of 3.1 stars out of 5. Comments from employees included: “great atmosphere” “young company with fun staff” and “you will be rewarded for hard work”. On the job search site Indeed, Metro Bank has a rating of 4.5 stars out of 5, with comments such as “the hardest part of the job is the long hours”, “everyone is employed on personality so everyone gets along” and “every day is a new challenge”.

About Metro Bank

Metro Bank was founded in 2010 by the American businessman Vernon Hill as the first new high street bank in over 150 years. The licence was granted by the Financial Conduct Authority in March 2010 and the first branch opened in July in Holborn, London. In 2012, the bank embarked on a funding venture by getting investment from real estate investors in the USA and hedge funds. Later that year, Forbes Magazine reported that the Holborn branch alone had gotten $200 million in deposits, four times the amount that the average American branch would get.

In the first half of 2013, Metro Bank increased the number of customers to 200,000 accounts, including 15,000 business accounts. The bank hopes to have opened 200 branches by 2020. The 40th branch opened in December 2015 in Maidstone, Kent.

The bank now has over 850 employees. It estimated that it received 40,000 job applications for 472 positions.

For more about Metro Bank services, call the contact number on this page.


Review Date
Reviewed Item
Metro Bank Telephone Banking
Author Rating