Sometimes, you may need to contact your bank. This could be whether you need to check the balance of your account, pay a friend back for dinner last week or report your bank card as lost/stolen. You might need to report a fraudulent transaction that you have spotted on your bank statement, or query a double payment that a company has taken. If you are a tenant, you might want to set up a standing order to pay your rent. If you’re having money troubles, you may wish to extend your overdraft or apply for a credit card or personal loan.
Previously, for such services, you would have to visit your local branch. The branches were usually located in a town centre, which would mean you would have to travel there. For full time workers, visiting a local branch was particularly difficult as banks keep office hours Monday-Friday and often close at noon on a Saturday, meaning that for full time workers, they only had a very small pocket of time to conduct their in-branch banking necessities.
Thanks to the nature of technology, this small pocket of time has been extended so drastically that we can now bank 24/7, every day of the year. We can use our computers, an app on a smartphone or an automated service over the phone. For more complicated queries, we don’t need to visit a branch as we can still speak to someone over the phone.
- Making a payment to another person.
- Opening a new savings account.
- Checking the progress of a loan, mortgage or credit card application.
- Extending your overdraft limit.
- Finding the location of your nearest branch.
- To report a fraudulent transaction or dispute a payment.
- To make a complaint about your customer service experience.
Contacting your bank via the telephone is often the most convenient way to get in touch. Although banking online is equally convenient, occasionally your internet may go down or the bank may have its security compromised, which could make your bank details vulnerable to cyber criminals. As a result, telephone banking is often much more secure. The telephone banking service will begin with an automated menu, which may be all you need to use to solve your query. For more complex instances, you may be put through to a customer service assistant at the call centre, who will ask you some security questions before assisting you further. Telephone banking often requires setup; you will apply online and be sent a security pin or password through the post, which you must input each time you use the telephone banking service. This is to ensure no one else can access details of your account.
Please note that calls to 0843 numbers cost 7p per minute, plus your access charge rate. Telephone-banking.com is a call connection service and is not directly related to the companies listed in any way.